Support

Write to support@rearview.page. We usually reply within two business days.

Before you write

• The documentation covers getting started, reading a run, run settings, whether a result is luck, the strategy language, importing data and next-day orders, and the same pages are in the app’s Help window (⌘?).
• The questions page answers the most common ones.
• The examples are complete scripts to start from.

If a result looks wrong

Use Report a Wrong Result…, in the Help menu or a run’s Export menu. It makes one file with everything needed to run your test again (the script, its settings, the run’s figures, the securities it traded, the engine version and a fingerprint of your data), with a note from you. It never includes your data’s bars, and the trade list, with its prices, only if you ask. Attach it to your email.

Fixes to wrong results are listed, with the date and the reason, in Changes to results. They are free to every licence holder, even after their updates have ended.

If your data won’t import

Use Export Diagnostics… in the Data Library. It saves the facts of your data and where its quality findings are, without any prices. Attach it to your email, with the import report if you have one.

If Rearview crashes

The next time you open Rearview, its welcome window offers a crash report. Choose Send a Report…, then email it, or save it and attach it. It holds macOS’s crash report, the end of the engine’s log, and the app and macOS versions, never your scripts, data or results. macOS’s report can include file paths, such as your project folder’s name, so save it first if you want to read it.

What support covers

Support is by email, for individuals: using Rearview, importing your data, and writing and checking scripts. We don’t build custom features, write strategies for you or give trading advice, and we send receipts rather than invoices.